Trust and safety
Not a promise that we take security seriously — the specific things the system does, and what each one prevents.
What is actually enforced
Each of these is a rule in the code, not a policy somebody applies by hand.
Every vendor is reviewed before they can sell
A vendor account cannot create itself. An application is submitted, a person reviews it, and only an approved application becomes a storefront. The database rules enforce that directly — a client writing a vendor document is refused, not merely discouraged.
Noques never sees your card
Card details go to Yoco, a South African payment provider, and never pass through Noques. There is no card number in this system to leak, because there is none stored.
What you were charged is what was agreed
When a checkout is created, the amount the provider is asked for is recorded. The confirmation is then checked against that recorded figure rather than against whatever the item costs by the time the payment lands — so a price that changes while you are paying cannot change what you pay.
A refund can never exceed what you paid
The ceiling is applied when the refund is processed, inside a single transaction, against the amount actually received minus anything already returned. It is not a rule somebody has to remember; a request for more than remains is rejected.
Where a payment goes if something breaks
Payment providers retry. Networks drop. Occasionally a confirmation arrives that cannot be matched to anything owed — a duplicate, or an order that expired while the customer was paying.
Noques does not silently accept those and it does not silently drop them. An unmatched payment is written aside in full and an administrator is notified, so a real person looks at it and the money is accounted for either way. The alternative — treating an unmatched payment as noise — is how somebody ends up charged for nothing with no record that it happened.
Reporting a problem
If an order has gone wrong, start with the vendor through the order itself — they packed it and can usually fix it fastest. If that does not resolve it, or if something about a listing or a vendor looks wrong to you, the contact form reaches a person and we would rather hear about it early.
Questions about any of this?
If something here is unclear, or you have found something that looks wrong, tell us.